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The Postal Services Commission regulates all mail in the UK. All organisations licensed to provide a UK mail service must provide a free 'ARTICLES FOR THE BLIND' collection and delivery service, Tel 0207593 2100 Email info@psc.gov.uk

In general business or service letters or packages containing 16 point or larger print, taped or Braille material etc. from or to a registered VI person and clearly marked with the senders address, openable and printed or typed with 'ARTICLES FOR THE BLIND' require no postage stamp and will be delivered free.

Royal Mail information ring 08457 740 740 or www.royalmail.co.uk for conditions at home and abroad.

RNIB 'Sensory Design Services' are working with Royal Mail to improve service accessibility. So far on in shop assistance, stamp books which are orientated and notched with notched stamps (but still peel-off). Posting boxes will have clearer last collection time and help info.

The new Post Office benefit PIN keypads are a disaster. RNIB recommend that you ignore all letters from the Department of Work and Pensions asking you to change to the new system until they provide proper access for visually impaired people to get their benefits independently. info.